ORDER
Do you need to be registered to proceed with the purchase?
You can also purchase as a guest but it is recommended to have an account to track and check the status of orders, record your addresses, check the status of returns and much more. If you do not yet have a registered account in a few simple steps.
You can register after purchase: in this case the order confirmation screen will appear with the link to register your account
You can register before the order by clicking on top login and proceed with the registration by clicking on recorded by entering the requested data
Do you have a physical store where you can buy your products?
Of course. Within this site, in the lower section you can find the address of our store in Potenza (PZ). However, on the site we are always available every day of the year and we can guarantee you the same service and attention that characterizes us, as testified also by our positive reviews.
How to order on Step by Step Shoes
Shopping on Step by Step Shoes is very simple once you have found the item you want to buy, follow these simple steps:
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select the size
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click on add to cart (the product will appear in the top cart)
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open the cart
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enter the discount code if you have one
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click on proceeds
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enter the mail, your contacts and shipping address
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choose the preferred payment method and click on "payment"
Can I cancel an order?
Orders can be canceled until the amount on the chosen payment method has been charged or in case the bank transfer has been selected the order may be cancelled until the confirmation of availability of the goods.
Subsequently it will not be possible to cancel orders.
Can I book an article?
You can't book an article about Step by Step Shoes.
When you insert a product in your cart does not mean that you have booked them. Another customer may purchase them before you and for this reason you no longer see them in your account.
Check order status
To check the status of the order, log in to your account by clicking on the icon in the top login and enter the login credentials. Click on my orders and you will find all the information and status changes related to your last orders.
It may happen that the status of the order is not updated in real time, in this case try to access later.
How much does the shipment cost and what is the expected delivery time?
For ITALY the shipment is always free (it comes with GLS courier) and the estimated time is 48-72 working hours (sometimes it may take one more day depending on the time when the order is made).
PAYMENTS
Accepted payment methods
You can pay orders by credit card, debit and prepaid (Visa, Visa Electron, Mastercard, Maestro, American Express), Paypal, or by bank transfer (see below).
In case you need to receive an invoice, please contact our customer service using the contact form or chat on the site. The invoice emission data must coincide with the invoice address.
You cannot pay with mark.
Bank transfer
By selecting this payment method, once you finish all the purchase steps, we will send to the email address used to register an email with all the necessary data to complete the payment.
Once you place your order, you have 3 working days to pay.
If we do not register your transfer within the days mentioned above, we will cancel your order.
RESOURCES
How does your Resis and Refunds policy work?
We offer returns and refunds without questions for 30 days. To discover details and exceptions, please refer to the following link within the Conditions of sale.